Is customer service dead?

Sometimes I think the youth of today is watching too many zombie movies.  I was out to dinner with my family and our waitress looked suspiciously like a zombie.  Vacant eyes, no smile, uncombed hair and she moved at a snail’s pace.  I hope this was not the poor girl’s normal demeanor and perhaps she had a death in the family or something, but then why would you come to work?  What is the most important thing you put on in the morning?  A smile, if you aren’t wearing one of these you will repel people all day.

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